How EBSM® works

EBSM is a methodology for continuous stock performance improvement within libraries.

EBSM comprises of Key Performance Indicators (KPIs), an EBSM Toolset, and a Framework that guides libraries through EBSM adoption using clearly defined Phases and Stages.

At the heart of the framework is target-setting. EBSM uses target-setting as its fundamental basis because the very act of setting and meeting targets ensures that stock profiles change and stock provision begins to address customer demand.

Targets are set and compared over time against unique data-sets - snapshots of stock usage at predetermined and regular points in time. By carrying out multiple data-set comparisons and cross checking results against targets, stock managers can begin to better understand how stock is really performing.

The tools above, whilst useful in their own right, really start to add optimum value when combined with stock use and purchase advice and recommendations - the key 'intelligence' that makes EBSM so powerful.

The EBSM framework - Click to enlarge

These comprehensive advice and recommendation tools set out pro-active Action Plans, which help managers focus stock on needs and demands by improving stock relevance.

They also help ensure better and consistent physical stock quality across library service points and substantially cut down the purchase of unwanted material that can be associated with intuitive purchasing.